Refund Policy

The customer's satisfaction is a priority. The CelluMax refund policy is designed to be clear, fair and easy to follow. Please read the conditions below carefully before requesting a return or refund.

1. 30-Day Satisfaction Guarantee

CelluMax offers a 30-day satisfaction guarantee starting from the date the order is delivered. If the customer is not satisfied with their purchase, they may request a refund within this period under the conditions described in this policy.

2. Eligibility for a Refund

• The refund request must be submitted within 30 days of the original delivery date.
• The product must have been purchased directly through the official CelluMax checkout.
• Proof of purchase (order number or confirmation email) must be provided.
• Returned items must be sent back to the address provided by customer support.

Used and partially used products are eligible for the satisfaction guarantee, since results may take time to be noticed. However, requests considered abusive or fraudulent may be declined.

3. Non-Refundable Items

• Shipping and handling fees originally paid at checkout
• Orders placed outside of the official CelluMax website
• Requests submitted after the 30-day satisfaction window
• Products returned without prior authorization from customer support

4. How to Request a Refund

1. Contact customer support using the channel provided in the order confirmation email and include the order number.
2. Wait for the support team to review the request and provide return instructions, including the correct return address.
3. Ship the product back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the product was defective or shipped in error.
4. Once the return is received and inspected, the refund will be processed.

5. Refund Processing Time

Approved refunds are processed within 5–10 business days after the return has been received and inspected. The refund will be credited to the original payment method used at checkout. Depending on the bank or card issuer, additional processing time may be required before the refund appears on the statement.

6. Damaged or Incorrect Items

If the customer receives a damaged, defective or incorrect item, they should contact customer support within 7 days of delivery, including the order number and clear photos of the issue. In such cases, a replacement or full refund — including any return shipping costs — will be arranged at no additional charge.

7. Cancellations

Order cancellations may be requested before the order is shipped. Once the order has been dispatched, it can no longer be cancelled but may still be returned under the conditions described above.

8. Chargebacks

Customers are encouraged to contact customer support before initiating a chargeback. Most issues can be resolved quickly and amicably through direct communication. Chargebacks initiated without prior contact may delay resolution.

9. Changes to This Policy

This Refund Policy may be updated from time to time. The latest version will always be available on this page with a revised "Last updated" date.